[Hinews] SEOUL, South Korea — A team led by Dr. Hee-Jin Kim, a neurology professor at Hanyang University Hospital, has shown that an AI-driven telephone service, “CLOVA CareCall,” markedly improves memory and reduces depressive symptoms in dementia patients. The study, published last month in the online edition of Scientific Reports, underscores a groundbreaking non-pharmacological approach to enhancing the quality of life for those with dementia.

The research employed HyperCLOVA, a large-scale language model developed by Naver, to provide automated caregiving phone calls. Over seven months, 80 elderly patients (average age 80, 78% female) enrolled at the Seongdong-gu Dementia Relief Center in Seoul received twice-weekly calls, totaling 63 sessions. These calls delivered tailored emotional support and cognitive stimulation for patients living alone with dementia.

Professor Hee-Jin Kim, Department of Neurology, Hanyang University Hospital
Professor Hee-Jin Kim, Department of Neurology, Hanyang University Hospital


Findings revealed a significant reduction in depressive symptoms, with patients’ scores on a standardized depression scale falling from 8.5 to 6.0. Memory function also improved, with more pronounced gains in memory and attention among female participants. Patients with higher educational levels showed less severe declines in mood and attention, indicating possible demographic influences on treatment outcomes.

“Cognitive and emotional engagement are vital in dementia care, beyond just medications,” Dr. Kim noted. “CLOVA CareCall represents a promising non-drug intervention to enhance patients’ well-being and quality of life.”
The research team plans to pursue long-term follow-up studies, develop individualized AI content for patients, and strengthen features to support families. They also intend to expand the service to those with limited healthcare access, addressing critical gaps in dementia care.

The study highlights the expanding role of AI in healthcare, offering a scalable solution to support aging populations with cognitive impairments. As South Korea grapples with a growing dementia prevalence, innovations like CLOVA CareCall could transform care delivery for vulnerable groups.

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